Return, Refund, Cashback & Prime Policy
Returns, Refunds & Cancellations
In the odd case that you do not love your Nutraj products, here is our policy on returns:
1. Products can be returned within 7 days of receiving only if the packs are sealed and not damaged in any way.
2. Nutraj.com team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed time.
3. In the unlikely event that your products arrive damaged, you must email us a picture of the damaged product with the Bar Code, within 48 hours of receiving your order.
4. Upon authorization of returns, we will offer you an exchange or refund. You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. Items that may have been damaged, defective or sent by error will be fully refunded. Refund will be processed within 7 working days from the date we receive the products back.
5. We aim to process all returns within one (1) week. If you have any questions about your return, please create a ticket by clicking here.
6. All returns are subject to the discretion of Nutraj.com.
7. Orders which are pending for shipping can be cancelled within 2 working days from the date of placing the order. Once the order is cancelled, the refund will be processed within 7 working days.
For any other questions or clarifications, please create a ticket by clicking here.
- No Coupon Code is required to avail the Cashback
- Maximum cashback would be 1000/-
- The buyer must Login/Register in order to avail the Cashback, NO CASHBACK will be given on Guest Checkout.
- The Cashback will be credited once the order is delivered.
- The Cashback amount will be calculated on Item Value after Discount and Cashback & not on the total Order Value.
- Nutraj reserves the right to cancel the Cashback offer at any time without prior notice
- Cashback is valid only for two months from the date of cashback received.
- Out of the total cashback available in the wallet, only 30% of the order value can be used at the time of purchase .
Prime Membership Policy:
- Offer is valid only for 3 Month from the date of payment.
- Once customer pay the amount for Prime membership will not be refunded.
- Prime membership will be activated within 24hrs of payment.
- No Coupon Code is required to avail the free shipping
- The buyer must Login/Register in order to avail the free shipping, Prime will not work in guest check out