At VKC Nuts Private Limited (“Company”, “we”, “our” or “us”), we are committed to providing high-quality products and ensuring Customer (“you”, “your” or “yourself”) satisfaction at every stage. We recognize the importance of a transparent and effective grievance redressal mechanism to address any concerns that may arise. The Grievance Redressal Mechanism Policy (“Policy”) outlines the structured process for lodging, addressing, and resolving grievances in a fair and timely manner.
1. Definition
For the purpose of this Policy:
1.1 Company: It refers to VKC Nuts Private Limited
1.2 Complaint: Any written or electronic communication submitted by a Customer regarding issues related to Product quality, delivery, any other concern from the use of the Company’s Website or Services.
1.3 Customer: Any natural or legal person who places an order on our Website, either for themselves or on behalf of another person/entity.
1.4 Grievance Redressal Officer: The designated individual responsible for receiving, processing and resolving Consumer complaints in accordance with this Policy.
1.5 Order: The purchase request submitted by the Customer through the Website.
1.6 Product: Refers to the products sold by us through our Website.
1.7 Services: The sale, delivery and related services offered for our Products.
1.8 Website: Refers to the online platform of Company, accessible at: https://www.nutraj.com
2. Scope and Purpose
The Policy applies to all the Orders placed on our Website and is designed to offer a prompt, and fair process for addressing any issues related to Product quality, delivery or Customer services. We are dedicated to ensuring that every Complaint is handled efficiently, thereby upholding high standards of Customer satisfaction.
3. Grievance Redressal Process
We place great importance on Customer feedback and are committed to resolving any concerns you may have. If you wish to register a Complaint, please contact us directly by emailing us at customercare@nutraj.com, or calling us at +91-9971095414, +91-8882435137 during business hours (Monday to Friday, 10.00 AM to 6.00 PM), or sending a written communication to our registered office at Plot No. A-10, Pegasus Tower, Office/Unit No. 702 on the Seventh Floor, Sector 68, Noida, Uttar Pradesh 201307.
3.1 Grievance Redressal Officer
Once your Complaint is received, our Grievance Redressal Officer will acknowledge your Complaint within 48 working hours and assign you a unique Ticket ID to facilitate tracking.
1. Definition
For the purpose of this Policy:
1.1 Company: It refers to VKC Nuts Private Limited
1.2 Complaint: Any written or electronic communication submitted by a Customer regarding issues related to Product quality, delivery, any other concern from the use of the Company’s Website or Services.
1.3 Customer: Any natural or legal person who places an order on our Website, either for themselves or on behalf of another person/entity.
1.4 Grievance Redressal Officer: The designated individual responsible for receiving, processing and resolving Consumer complaints in accordance with this Policy.
1.5 Order: The purchase request submitted by the Customer through the Website.
1.6 Product: Refers to the products sold by us through our Website.
1.7 Services: The sale, delivery and related services offered for our Products.
1.8 Website: Refers to the online platform of Company, accessible at: https://www.nutraj.com
2. Scope and Purpose
The Policy applies to all the Orders placed on our Website and is designed to offer a prompt, and fair process for addressing any issues related to Product quality, delivery or Customer services. We are dedicated to ensuring that every Complaint is handled efficiently, thereby upholding high standards of Customer satisfaction.
3. Grievance Redressal Process
We place great importance on Customer feedback and are committed to resolving any concerns you may have. If you wish to register a Complaint, please contact us directly by emailing us at customercare@nutraj.com, or calling us at +91-9971095414, +91-8882435137 during business hours (Monday to Friday, 10.00 AM to 6.00 PM), or sending a written communication to our registered office at Plot No. A-10, Pegasus Tower, Office/Unit No. 702 on the Seventh Floor, Sector 68, Noida, Uttar Pradesh 201307.
3.1 Grievance Redressal Officer
Once your Complaint is received, our Grievance Redressal Officer will acknowledge your Complaint within 48 working hours and assign you a unique Ticket ID to facilitate tracking.
• Name: Mr. Sanjay
• Email: sanjay.joshi@nutraj.com
• Phone Number: +91-7678605607 (Available Monday to Friday, 10.00 AM to 6.00 PM)
3.2 Nodal Officer
Should the initial resolution not meet your expectation, you have the option to escalate the matter to our Nodal Officer. The contact details of the Nodal Officer are:
• Name: Mr. Gaurav
• Email: gaurav.santara@nutraj.com
• Phone Number: +91-9311539850 (Available Monday to Friday, 10.00 AM to 6.00 PM)
4. Resolution and Closure of Complaints
After acknowledging your Complaint, we will work diligently to resolve your issue. Our team will keep you informed via email or telephone and may request additional information, if necessary to resolve your complaint. We aim to close all the complaints within 30 (thirty) working days.
A Complaint is considered resolved once you confirm that the solution meets your satisfaction, or if there is no response from your side within 30 days from the date of communication of our solution. If additional information is needed from your end but not provided within 30 days of our request, the Complaint will be deemed closed.
5. Integration with other policies
Any Complaint raised by you will be managed in accordance with all the applicable laws and the Company’s other policies available on our Website, including the Privacy Policy, Terms & Conditions and Refund Policy. By placing an order or using our Services, you agree to be bound by this Policy and the aforementioned policies.
• Email: sanjay.joshi@nutraj.com
• Phone Number: +91-7678605607 (Available Monday to Friday, 10.00 AM to 6.00 PM)
3.2 Nodal Officer
Should the initial resolution not meet your expectation, you have the option to escalate the matter to our Nodal Officer. The contact details of the Nodal Officer are:
• Name: Mr. Gaurav
• Email: gaurav.santara@nutraj.com
• Phone Number: +91-9311539850 (Available Monday to Friday, 10.00 AM to 6.00 PM)
4. Resolution and Closure of Complaints
After acknowledging your Complaint, we will work diligently to resolve your issue. Our team will keep you informed via email or telephone and may request additional information, if necessary to resolve your complaint. We aim to close all the complaints within 30 (thirty) working days.
A Complaint is considered resolved once you confirm that the solution meets your satisfaction, or if there is no response from your side within 30 days from the date of communication of our solution. If additional information is needed from your end but not provided within 30 days of our request, the Complaint will be deemed closed.
5. Integration with other policies
Any Complaint raised by you will be managed in accordance with all the applicable laws and the Company’s other policies available on our Website, including the Privacy Policy, Terms & Conditions and Refund Policy. By placing an order or using our Services, you agree to be bound by this Policy and the aforementioned policies.
